Frequently Asked Questions

These FAQ’s will give you a brief overview of our program. For more detailed information please go to our Handbook which is available online. Hard copies of the Handbook are given to each family upon new registration.

Where is the pool located?

The Indoor-Year Round Facility:
Vista Del Monte Aquatics Center
3775 Modoc Rd
Santa Barbara, CA 93111

The Outdoor-Summer Only Facility:Hidden Oaks Pool
Hidden Oaks Pool
4760 Calle Camarada
Santa Barbara, CA 93110

What are the hours of operation?

Office Hours:

Monday-Friday 11am-5pm.

Pool Hours Hidden Oaks Location – Monday thru Friday – 9am-6pm

Pool Hours Vista Del Monte Location (below):

Day Time
Monday 4:30 pm – 8:30 pm
Tuesday 5:15 pm – 8:30 pm
Wednesday 4:30 pm – 8:30 pm
Thursday 5:15 pm – 8:30 pm
Friday 3:00 pm – 7:00 pm
Saturday 11:30 am – 3:00 pm

Where should I park for Vista Del Monte Location?

For Vista Del Monte:
Please park in the Santa Barbara Christian School/ Emmanuael Luteran Parking Lot adjacent to the Vista Del Monte Facility. See Map.  Please Note:  Only enter & exit on the Vista Del Monte side.

Vista Del Monte Pool

Where should I park for Hidden Oaks Location?

For Hidden Oaks:

Hidden Oaks Pool

What should I bring to lessons?

Swim suit, Swim diaper (ages 0-4), Towel, Dry clothes and/or Pajamas, shampo (conditioner, soap, body wash etc.), a toy belonging to the child that will provide comfort in new situation.

What if my child cries or is afraid?

First of all, it is perfectly normal for some children to be fearful of the water. Some children will cry and protest before they become acclimated to the pool and the routine of lessons. Our teachers are trained to deal with even the most fearful swimmers. We have many toys, songs and games especially created for fearful swimmers. We will gladly get your child happy and swimming in no time! We love to have parents watch the swimming lesson once your child is happy in the water to watch their progress.

What if my child is sick?

If your child has had a fever or vomited in the last 24 hours, they are too sick to come to swim class.  If they have a clear runny nose or non productive cough they can come to their lesson but of course check with your doctor first. (See “Why Swim Year Round” in the Handbook) In fact, the warm water can help clear the sinuses and make them feel better!

What if I miss a lesson?

It is currently our policy to not offer makeup lessons, but rather to extend to you the use of Family Swim on Saturdays. Children learn very fast through playing and practicing during this time. If your child is sick or you need to cancel your lesson, please call the office immediately.

How does scheduling work?

Once your child is booked into the schedule classes continue indefinitely until you notify the office.  We ask for 30 day cancellation notice.  Please call or email the office for any scheduled changes. You may signup at any time during our quarterly billing cycle and your lessons will be prorated. Our lessons are conveniently booked around your schedule and with what times we have available.

How do I pay for lessons?

Lessons may be paid for by check or by credit card. Payments can be mailed to our mailing address: 1222 Camino Rio Verde, Santa Barbara, CA. 93111. You may mail your payment or drop it off at the front desk. If payment is not received by the time your lessons start, you may be dropped and your spot filled by another student.

When do I pay for lessons?

Lessons are billed on a quarterly basis.  If you are joining us in the middle of a billing cycle payment is due before the first lesson begins. If you need a payment plan please call the office.

My child has tubes in their ears should I wait to start lessons?

It is not necessary to put off swim lessons because your child has tubes in her ears. Make sure that you inform your teacher on the first day of lessons (and any time you have a substitute or new teacher) that your child has tubes in her ears and indicate it on your registration form. We will take the simple precaution of not allowing your child to dive below 3 feet. At the front desk we also sell “Ear Putty”, a type of moldable earplug, and other devices to help keep water out of the ears. Check with your doctor to decide which ear plugs may be best for your child.

May I request a specific teacher?

We cannot guarantee specific teachers, nor can we waitlist for specific teacher requests. Our office managers are familiar with all of our teachers as well as their teaching styles. All of our teachers are equally trained but bring their own personalities and individuality to the lessons. Our office managers and Wendy will work to make sure that you have a match for your child.