Policies and Procedures

Annual Registration Fee

  • Registration form / Liability Waivers must be filled out through our parent portal prior to lessons being scheduled

  • Annual registration $25 per child

  • Annual Registration Fees are collected each April regardless of enrollment date waived December-March

  • Registration Fees are non-refundable

  • Checks are made payable to: Wendy Fereday Swim School

Vista Del Monte Expectations

  • Here is a flyer explaining the environment and procedures at our Vista Del Monte facility.

Lesson Payments

  • First payment is due no later than first lesson

  • Payment is due on the 1st of every month for the following month (ex: payment made on June 1st is for the month of July)

  • You will automatically be debited on the 1st of every month unless the swim school is given a 35-day cancellation notice

  • Missed payments may cause you to lose your lesson slot and be placed on the waitlist

  • After the 5 day grace period, a $25 late fee will be added to your bill

  • Payments are to be made online through the parent portal. Cash or check must be received before the 1st at the front desk of the pool or mailed to the office (1222 Camino Rio Verde Santa Barbara, CA 93111)

Sand Dollar Referral Program

  • $50 and $25 for a friend you refer when they begin lessons at the swim school

  • Certificates may be used for lessons or merchandise

  • New student Sand Dollar must be used for the following month after received

  • One Sand Dollar per new family

  • No limit to amount of Sand Dollars a referring family can receive

  • Sand Dollars can be donated to your local school

Missed Lessons and Make-Up Policy

  • We do not offer make-ups, refunds, or credits for missed lessons unless there is a pool closure beyond our control at which time a credit will be applied to your account and deducted from your next monthly payment.

  • In lieu of not offering makeup lessons, we provide the use of Family Swim on Saturdays from 3-4 PM. Children learn very fast through playing and practicing during this time.

  • If your child is sick or you need to report an absence for your lesson, please fill out an absence form.

 

Lesson Cancellation Policy

  • We strive to maintain a child-friendly and safe environment for all clients and our teachers. The Wendy Fereday Swim School reserves the right to terminate lessons at any time.

  • If you wish to cancel your lessons, you need to give a 35-day written notice, regardless of the reason. Your billing will only discontinue after 35 days. Your notice can be submitted via the form on our website. If you do not receive a call or email within 3 days of giving your notice to confirm your cancellation, please call the office.

Swim Diaper Policy

  • All children under the age of 4 years MUST wear an approved, non-disposable swim diaper at all times when in the pool at Vista Del Monte (Iplay AND Happy Nappy branded swim diapers). Pool closures due to accidents are costly.

  • We expect parents to take full responsibility if your child under 4 years of age has an accident in the Vista Del Monte pool while not wearing a swim diaper.